For those still starting in the I.T. field, ITIL may ring a bell. Information Technology Infrastructure Library is a group of concepts and patterns for dealing with IT. The then-called Central Computer and Telecommunications agency (CCTA), now titled Office of Government Commerce (OGC), established the concept when it was told to create an approach for efficient and cost effective use of IT resources in the 1980s. They needed an approach that is independent on any provider; thus, resulting in ITIL.
ITIL is now practiced around the world for over twenty years.
In a nutshell, the concept gives thorough account of IT practices that suits any IT organization. It offers a collective framework for all the activities of an IT section, of which activities are divided into forms that provide framework to make the IT service more mature. The approach describes what must be included in the IT Service Management to give the required IT services.
There are five elements that the concept deals with. The first one of them is the business perspective, wherein it focuses on areas such as partnership, adapting the business to change, business continuity management, outsourcing, and surviving changes.
IT infrastructure management is another factor. It covers subjects such as systems and environmental management, network service and operations management, computer installation and acceptance, and management of local processors.
For application management, ITIL focuses on software life cycle support and testing IT service for operational application.
The elements of service support and service delivery is called its core.
So why utilize it? Companies praise ITIL because of its cost efficient benefits. With it, the provisions of IT functions are more focused on the clients. The services are also described as clearer, in an easier to understand language, and in thorough details.
ITIL is also advantageous to IT organizations as they become efficient and develop a clearer structure. It also offers a consistent frame of reference for communications within the organization and with providers. With the system, organizations become more centered on the corporate objectives as well.
Learn more about ITIL and take courses about becoming a PMP. Also published at How ITIL Cuts Costs.
July 5, 2010 by Denver Alexanders